Please read the following terms and conditions carefully. By purchasing any products from our website, you agree to these terms and conditions.
This Agreement is between our website and you ("Customer"). It outlines the terms for your use of our website and any products or services offered. Your use of our products is personal to you and non-transferable. We reserve the right to update the website, policies, and these terms at any time without prior notice.
Legal Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any illness. Consult your physician for medical advice or treatment. Always follow usage instructions, especially for herbal products, and be mindful of potential allergic reactions. Results may vary, and individual experiences with products are not guaranteed.
The information provided on this site is not intended to diagnose any condition or prescribe treatment; it is offered for informational purposes to support good health practices with guidance from a licensed medical practitioner.
Disclaimer of Warranty and Limitation of Liability
This website does not endorse or guarantee the accuracy of any opinions, advice, or statements available on the site. We are not liable for any loss or damage from reliance on information provided on the website. You are responsible for evaluating the accuracy and usefulness of any content. Please consult professionals regarding specific advice, including financial, health, or lifestyle-related topics.
Indemnification
You agree to indemnify and hold harmless our website, affiliates, and their directors, officers, employees, and agents from any claims and expenses, including attorney fees, arising from your use of the website, including claims by other users.
Taxes and Duties
Prices include GST.
Shipping and Handling
We offer expedited shipping for all orders, with delivery within 5–8 business days for metro locations and 5–12 business days for regional areas. Standard shipping and handling are included in all listed prices. Shipments are processed Monday to Friday, excluding public holidays, and are fully insured. If a package is lost, stolen, or damaged, we will reship it at no cost. We do not guarantee specific arrival dates or times.
Satisfaction Guarantee, Refund, and Return Policy
All orders come with a 60-Day Satisfaction Guarantee. If unsatisfied, you may return the unused portion for a full refund. Contact us via live chat, phone, or email to request return instructions and a return merchandise authorization number (RMA). Return shipping is at your expense. Refunds are processed within 48 hours of receiving the package, with funds typically posted within 3–5 business days.
Customer Support
We’re available 24/7 via live chat, phone, and email.
Phone: +61 8 6149 7530
Email: contact_support@sterling-vitamins.com
For fast assistance, please use our live chat feature on the website.
Automatic Refill Service Terms
To ensure uninterrupted use, you’ll receive a refill notification email approximately 5 days before your current supply runs out. You will be charged the same price as your original order. Subscription orders are charged and shipped as follows:
2-bottle orders: $179.90 every 30 days
3-bottle orders: $235.95 every 45 days
5-bottle orders: $299.75 every 75 days
Shipping is free for refill orders, and each refill is covered by our 60-Day Satisfaction Guarantee. You can cancel anytime by replying to the refill notification email or contacting our support team.
Promotional and Add-On Offers
After placing an order, you may be offered additional products at discounted rates, higher dosage options, or expedited shipping options. These offers are covered by our 60-Day Satisfaction Guarantee.
Description of Charges
Charges on your credit card will appear as:
“Glyco Care +61 8 6149 7530”
Correspondence Address
Healthy Life Choices NZ Limited
Shortland Street, Auckland 1010 NZ
Safety Guidelines
Before using any dietary supplement, especially if you are on medication or have a health condition, consult your doctor or pharmacist. Certain supplements may have interactions with prescription drugs. Always follow recommended dosages and consult a professional for any questions or concerns.
Reversals and Chargebacks
Fraudulent activity will be reported to local and federal authorities. All site activity and IP address information may be used in civil and/or criminal cases related to fraudulent site usage or product theft.
Customizing Orders
We strive to make your experience satisfying. For bulk or customized orders, please contact customer support. We may not accommodate every request, but we do our best to meet individual needs.
Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand. You are responsible for compliance with the laws of your country regarding product importation.
Representations
By agreeing to these terms, you confirm that:
You are at least 18 years of age.
You have read and understand this Agreement.
We may contact you by email, phone, or mail regarding your use of the website.
Entire Agreement
This document constitutes the entire agreement. You acknowledge that you have had the opportunity to review and consult with independent counsel if necessary.